johnrainbird.com
Last updated: June 2025
This Privacy Policy explains how John Rainbird Coaching (ABN 63857889010) collects, uses, stores, and protects your personal information. It applies to all visitors and clients of johnrainbird.com and any associated services.
John Rainbird Coaching is committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
John Rainbird Coaching is a sole trader coaching practice based in Cairns, Queensland, Australia. It is operated by John Rainbird (the “practice”, “we”, “us”, or “our”).
If you have questions about this policy or how your information is handled, you can contact us at:
Email: [email protected]
Phone: 0472 671 551
We may collect the following types of personal information:
• Contact details: your name, email address, and phone number
• Enquiry and message content: information you provide through our contact or application forms
• Coaching session information: notes, goals, and progress information shared during coaching engagements
• Payment information: billing details processed through third-party payment providers (we do not store card details)
• Website usage data: including IP address, browser type, pages visited, and time spent on the site, collected via cookies and analytics tools
• Marketing engagement data: whether you have opened emails, clicked links, or downloaded resources
We collect personal information in the following ways:
• Directly from you when you complete a contact form, discovery call application, or coaching intake form
• When you download a resource or opt in to receive communications from us
• Through cookies and tracking technologies on our website (see Section 7)
• Through Meta (Facebook/Instagram) advertising tools, including the Meta Pixel, when you interact with our ads or landing pages
• Through third-party scheduling or CRM tools used to manage client relationships and appointments
We collect and use your personal information to:
• Respond to enquiries and provide coaching services
• Send you resources, communications, or updates you have requested
• Manage coaching engagements, including scheduling and session notes
• Process payments for services
• Improve the content and performance of our website
• Send marketing communications where you have provided consent, or where we have a legitimate interest in doing so
• Comply with legal and regulatory obligations
Where applicable, we process your personal information on the following bases:
• Your consent (for example, when you opt in to receive emails or download a resource)
• Performance of a contract (when you engage us for coaching services)
• Legitimate interests (for example, improving our website or following up on an enquiry)
• Legal obligation (where required by law)
We do not sell your personal information to third parties. We may share your information with:
• Service providers who assist us in operating the practice (including CRM platforms, email marketing tools, scheduling software, and payment processors). These providers are required to handle your information securely and in accordance with applicable privacy laws.
• Meta Platforms Inc., through the Meta Pixel, for the purpose of delivering and measuring the effectiveness of advertising campaigns. Meta may use this data in accordance with its own privacy policy.
• Legal or regulatory authorities where required by law or to protect our rights.
Our website uses cookies and similar technologies to understand how visitors use the site and to support our advertising efforts. This includes:
• Analytics cookies: to track page views, time on site, and traffic sources
• The Meta Pixel: a tracking tool that allows us to measure ad performance and serve relevant ads to people who have visited our site
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect some functionality of the website.
We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Client coaching records are typically retained for seven years after the conclusion of a coaching engagement, in line with Australian business record-keeping requirements.
Where information is held solely for marketing purposes, we will delete or de-identify it if you unsubscribe or request removal.
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include password-protected systems, secure third-party platforms, and limiting access to personal information to those who need it to provide services.
No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Under the Australian Privacy Principles, you have the right to:
• Request access to the personal information we hold about you
• Request that we correct inaccurate or outdated information
• Request that we delete your information (subject to legal retention obligations)
• Withdraw consent for marketing communications at any time by using the unsubscribe link in our emails or contacting us directly
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.
From time to time, we may feature client testimonials on our website or in marketing materials. These may include a first name and first letter of their surname. We only publish testimonials with the individual's knowledge and consent. If you have provided a testimonial and would like it removed, please contact us at [email protected] and we will action your request promptly.
Google reviews submitted via our Google Business Profile are managed by Google and are subject to Google's Privacy Policy (policies.google.com/privacy). We are not able to edit or delete Google reviews directly. If you have a concern about a review, please contact Google or reach out to us and we will do what we can to assist.
Our website may contain links to external websites. This Privacy Policy applies only to johnrainbird.com. We are not responsible for the privacy practices of any third-party sites and encourage you to review their policies before providing personal information.
From time to time, we may feature client testimonials on our website or in marketing materials. These may include a person’s name, professional role, or other details they have provided. We only publish testimonials with the individual’s knowledge and consent. If you have provided a testimonial and would like it removed, please contact us at [email protected] and we will action your request promptly.
Google reviews submitted via our Google Business Profile are managed by Google and are subject to Google’s Privacy Policy (policies.google.com/privacy). We are not able to edit or delete Google reviews directly. If you have a concern about a review, please contact Google or reach out to us and we will do what we can to assist.
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects when the most recent changes were made. Continued use of our website following any changes constitutes acceptance of the updated policy.
If you believe we have not handled your personal information appropriately, please contact us in the first instance at [email protected] If you remain unsatisfied, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
John Rainbird Coaching | johnrainbird.com | Cairns, Queensland, Australia